Reviews
Real Time Service Areas
Local Reviews
Grest Service
Mike - Tempe, AZ 85284
Matthew was ontime, tidy, personable, and thorough. we've been consistently pleased with Ideal's service through the years.
Excellent service
Tamara - Phoenix, AZ 85018
Camari Douglas did an amazing job. He was very professional. When he was done he explained everything he did so that I could understand it. Very nice young man.
Excellent Service!
John - Mesa, AZ 85205
We had this company install our AC unit, new ducts, and new insulation in 2012. They conduct our annual inspections and provide professional staff to represent their company and products. Excellent company and products.
great service
Lynn - Scottsdale, AZ 85262
Great service - professional and thorough.
Great service!
Chris - Gilbert, AZ 85234
Great service!
Joe - Laveen Village, AZ 85339
Matthew was very thorough, covered all the bases. Left me with plenty of options, which is... wonderful!
Excellent service!
Jim - Chandler, AZ 85286
Great Service
excellent service
Dyanne - Chandler, AZ 85226
Your service was great! He arrived early (after calling to ensure I'd be home) and after examining the A/C, said it was doing well. He was very pleasant and I'm very pleased to know that the unit will be serviced well every 6 months!
Very informative and helpful!
Dawn - Mesa, AZ 85201
Always friendly, professional and knowledgeable!
Great Service
Felix - Cave Creek, AZ 85331
Matthew the great!
Rommel - Phoenix, AZ 85050
We had the pleasure having Matthew service our AC unit. He was friendly, professional, respectful and impeccable work ethic. He took plenty of pictures of what was wrong and recommended the fixes. Just an awesome experience with such great spirit, thanks Matthew 🙂
Excellent Service
Bill - Phoenix, AZ 85018
Great Service
Jerry - Tempe, AZ 85283
The team was great and finished in 1 day instead of 2 as scheduled.
HVAC service call / part replacement
Carl - Scottsdale, AZ 85255
Chris is respectful and attentive...does the job and doesn't waste your time. reviews all the work with you so you have full understanding and always responsive to any questions/concerns. total confidence, just great.
Great and thorough service
Frank - Queen Creek, AZ 85142
It was a positive experience. The team was thorough and did a great job!
Very good service
Charles - Glendale, AZ 85308
They are very professional and efficient.
Job Well Done
Stephen - Mesa, AZ 85209
Did not show at the agreed time and didn’t communicate well. Once I called the office communication picked up with notifications and a phone call were received. Great tech services and solution provided. 5 stars service if I didn’t have to call the office after my 8-10 window no show,
Great service
Sorin - Peoria, AZ 85345
review Ideal Energy- Alex
Marilyn - Chandler, AZ 85286
Awesome Service and detailed work
Doug - Surprise, AZ 85387
Exceptional service
Marie - Scottsdale, AZ 85255
Alex replaced our ac fan and board. He was very professional and completed the job as promised. Highly recommend Ideal for all your ac services.
Great Service
Tedi - Phoenix, AZ 85028
Chris is GREAT!!! He is aways polite and considerate. He wears his mask ,and shoes covers. He keeps me updated on what is happening, during the time he is here. I am so glad that he is our service person.
Professional, high quality, affordable!
Li - Phoenix, AZ 85044
What an amazing experience we had working with Ideal Air! From start to finish, they attended to every detail. Customized quote for our unique situation, quick scheduling of work, whole team qualified and experienced in competing all aspects of our job, professional work, checked to make sure all work completed, shared photos of areas addressed, cleaned up who work site, and seamless invoice to payment with 0% interest terms. We couldn’t have asked for more!
Great Crew Professional Install
Brian - San Tan Valley, AZ 85140
Great experience with a top-notch installation crew. Pleasure to work with and excellent work.
Great service
Tena - Mesa, AZ 85209
Was amazing service
Awesome people
Brendan - Scottsdale, AZ 85251
Super friendly group. Very knowledge employees.
ON time and efficient.
Ruby - Phoenix, AZ 85020
Received call about arrival time. Four workers showed and immediately set to work. Finished in 4 hours a d cleaned thoroughly. One worker did leave package of disposable gloves behind.
Excellent service
Dale - Phoenix, AZ 85051
Chris and Alex corrected a issue that another company made. They did it quickly and most importantly they got it working.
Top notch service!
Stacy - Scottsdale, AZ 85259
We really feel the entire crew at Ideal is spectacular- Adam is always such a pleasure to work with and we know our systems are well taken care of, alerting to problems and resolving quickly even before we are aware. Love Trane technology!
Excellent customer service, very professional
Wanda - Glendale, AZ 85306
Eric and the whole team was excellent. Everyone was very personable and professional. And on time and great communication. A+ service
Top notch!
Stacy - Scottsdale, AZ 85259
Adam is the best (the whole crew is of course!) So knowledgeable, friendly and thorough- Highly recommend!
Professional and Friendly from Start to Finish
Christie - Tempe, AZ 85282
A couple of months ago Ideal replaced my insulation, and air sealed my attic. Yesterday they were back to install an ERV (Energy Recovery Ventilation) system. Everything Idea does is best in class. They went above and beyond to help me get the HOA Architectural Request approved, quickly scheduled the installation once the project was approved, and everyone on the work crew was absolutely delightful. Big recommend for Ideal from me.
Outstanding customer service
Wanda - Glendale, AZ 85306
Compressor
Michael - Scottsdale, AZ 85266
Compressor on the newer unit failed while still under warranty. Repairs were completed quickly and we were given a discount as loyal customers.
Garage Mini Split
John - Litchfield Park, AZ 85340
Goggle
Great customer service, excellent support!
Brad - Phoenix, AZ 85016
The entire Ideal team was fantastic to work with. They did a nice job tarping off furniture during renovation, completed the work timely, and were a pleasure to work with.
Hate the HVAC system
Norma - Phoenix, AZ 85339
I would have been better off with a cheaper system. I purchased the variable heat pump Trane because I was under the impression that it was quiet. NOT! Louder than my 2004 system!
Great people!
Robert - Sun Lakes, AZ 85248
Fast, Friendly, Thorough -- and Provide Multiple Options
Christie - Tempe, AZ 85282
Ideal is, well, idea. Seriously. The response to my original RFQ was fast, as was scheduling. The technician was right on time and really cool about explaining everything to me so I understood my options (he provided Good, Better, Best). All around great experience. Highly recommend.
Wonderful service
JK - Scottsdale, AZ 85251
The team accomplished all the work in one day. Ensured everything was completed and cleaned up like they were never here. Great experience.
Neat, knowledgeable, friendly
Pat - Phoenix, AZ 85028
Came in and knew what to do. Found something more as technicians, and told me about it. No pressure, decision was up to me. Because I felt he was sincere told them to do further job. House feels better already. on time and explained what they were doing. Very pleased with company and employees.
Great Service
Charlene - Gilbert, AZ 85295
Very thorough and knowledgeable.
Excellent Service from tech Chris Martinez
Brenda - Phoenix, AZ 85040
Speedy and friendly service
Great Company
Kyle - Phoenix, AZ 85006
Really positive experience from beginning to end. Ideal Air really knows what they’re doing. One of the most knowledgeable energy efficiency teams I’ve encountered here in Arizona. My go to resource for all thing AC and insulation from now on.
Great Service
Juliane - Scottsdale, AZ 85259
Brandon with Ideal Air Conditioning and Insulation was very polite and very thorough. He answered all of my questions with great detail so that I completely understood what he was talking about.
Good communication
Todd - Phoenix, AZ 85044
Cristian did a great job. Showed up on time. Introduced me to the crew. Then got to work. When we had to adjust things he called first to discuss and was clear in what we had to do and why.
Great company.
Mark - Gilbert, AZ 85297
Ac inspection
Victor - Mesa, AZ 85210
Honest opinion of system performance
Review
Geoffrey - Phoenix, AZ 85048
adam
ks - Sun Lakes, AZ 85248
matthew@idealairaz.com
I started on the main house where the air handler is in the garage. I disconnected the zone board and toned out the thermostat leads to find which one was in the kitchen. The thermostat leads did not show continuity. I found the leads have been spliced multiple times. I attached all the spices and verified continuity. I wired the system in and wired in the ecobee thermostat. I verified the system is operating and need to return to finish the other side and do the tuneup I returned and finished the other side change over to the ecobee.
matthew@idealairaz.com
I performed a tuneup on all three systems. The west unit was low on charge as well as the garage unit. I charged both units. All three units are operating properly
matthew@idealairaz.com
Performed a cooling tuneup on the system. The indoor filter was very dirty and I showed the homeowner how to change it. The capacitors at the blower motor and condenser tested bad and the unit displayed a low charge. I replaced the capacitors and charge the unit with a pound of Freon and insulated the line set. The unit is operating properly
matthew@idealairaz.com
I performed a cooling maintenance on both systems. The outdoor ambient temperature is 53°. The south unit was splitting below 20° but due to conditions this is normal. The north unit had high starting amps and I added a start capacitor. The units are operating properly at this time
matthew@idealairaz.com
The condensate lines were not supported. The unit was missing the condensate safety switches. I rearranged the lines and added condensate safety switches. I verified the unit ran in heating and cooling. I installed Anexsia thermostat and walk-through operations with the homeowner. The unit is operating properly at this time
matthew@idealairaz.com
Performed a cooling check up on the system. The unit is operating
matthew@idealairaz.com
I performed maintenance on the system. The unit is operating properly at this time.
matthew@idealairaz.com
AC Maintenance in Scottsdale
Eric A.
Mitsubishi mini split in Rio Verde
matthew@idealairaz.com
Insulation installation in Cave Creek - qualifies for the $1200 federal tax credit with inflation reduction act
matthew@idealairaz.com
I performed a maintenance on the system. The unit is operating properly at this time. The homeowner had concerns over the outdoor TXV sensing bulb insulation and was concerned that it was a melted electrical tape. I assured the homeowner that it is OK and that it’s insulation for the sensing bulb
Eric A.
Garage mini split installation and insulation in Queen Creek
matthew@idealairaz.com
I performed a cooling maintenance on the system. The homeowner said when they have a big party the unit has a hard time keeping up and when it has high demand. I changed the response to aggressive.
matthew@idealairaz.com
Insulation installation in Phoenix
matthew@idealairaz.com
I performed a tuneup on the system. I found the unit displaying a low charge and having a bad TXV power valve. I replaced the power valve and charge the unit back to factory specifications. The unit is operating properly at this time
matthew@idealairaz.com
Insulation installation in Phoenix
matthew@idealairaz.com
I performed a cooling maintenance on the system. I found the capacitor for the blower motor tested bad. I replaced the capacitor. The unit is operating properly at
matthew@idealairaz.com
Performed a maintenance on the unit. The homeowner wants to renew the cool home visit when the current one expires
matthew@idealairaz.com
Performed a system check and heating. Verified operations and checked the dip switches. The homeowner had questions about the blower ramping aggressively during heating. I verified this is a normal operation in the heating mode and the unit ramps much slower in the cooling mode with a small demand.
matthew@idealairaz.com
Insulation installation in Phoenix
matthew@idealairaz.com
Performed a cooling check on the system. The unit is operating properly at this time
matthew@idealairaz.com
I performed a maintenance and cooling. The unit is operating properly at this time
matthew@idealairaz.com
I performed a system check in cooling. I found the system low on Freon and the indoor coil is leaking and needs to be replaced. At the condenser the compressor has high starting amps in the dual On the fan side tested bad. The contactor is burnt as well. I left estimate for repairs and system replacement for the homeowners to look over
Eric A.
Air Conditioning duct sealing in Phoenix
matthew@idealairaz.com
I performed maintenance on all four systems. The 4 ton unit was displaying a low charge. The unit is under parts and labor warranty and they charge the unit back to factory specifications
matthew@idealairaz.com
Insulation installation in downtown Phoenix AZ
matthew@idealairaz.com
I performed a cooling tuneup on the unit and installed a Reme. The units operating properly at this time
matthew@idealairaz.com
Performed a cooling inspection. The unit is operating properly
matthew@idealairaz.com
I performed a cooling check on the unit. The unit is operating properly at this time
matthew@idealairaz.com
I performed an AC check on both systems. Upon arrival the master bedroom system had a current alert of no communications to the condenser. I found a low-voltage short between the condenser and the air handler. I repaired the wiring and switched color codes. Both units are operating properly I installed surge protectors at the condensers
matthew@idealairaz.com
I installed the easy start. The unit was not firing up. The board displayed a 73 code. The code indicates a shorted contactor coil. I tested the coil and found it reading 17 ohms. The coil is good. The homeowner had previously had the same issue and the old contactor was still in the cabinet. I tested it and it was reading 18 ohms. The coil is good. I reset the power and restarted the unit and the unit is operating properly and within specifications. The sure start is operating as it should. I explained to the homeowner he has a pre-existing condition and the control board has an intermittent issue and should be replaced.
matthew@idealairaz.com
I performed a check up on two units. The main house and basement unit. There is a third unit that the homeowner did not wish to have checked for the front room. The units are operating properly at this time
matthew@idealairaz.com
I performed a tuneup on the downstairs system. The homeowner did not have access to the upstairs air handler at this time. The homeowner is going to call in and reschedule and possibly sign on a two unit membership
matthew@idealairaz.com
I performed a maintenance on the system. I found the dual capacitor testing bad and the contactor is pitted. The air handler is missing the condensate safety switch. I replaced the contactor and dual capacitor and added a condensate safety switch. The unit is operating properly at this time
matthew@idealairaz.com
AC maintenance in Tempe I performed a tuneup on both systems. The units are operating properly at this time
matthew@idealairaz.com
Performed a system check and heating. The unit is operating properly at this time
matthew@idealairaz.com
I performed heating maintenance on the unit. The unit is operating properly at this time
matthew@idealairaz.com
Performed an AC check until units. The units are operating properly at this time
matthew@idealairaz.com
Performed a tuneup on the garage can you split. The unit is operating properly at this time
matthew@idealairaz.com
Had to pull off of job. Team found evidence of Asbestos
matthew@idealairaz.com
Performed a tuneup on the main house system. Found the unit operating properly. I found the unit is a single stage on three zones. The condenser did not have a compressor delay relay or a start relay. I added a micro soft start with a built-in delay. I recommended a Condinsate safety switch as well.
matthew@idealairaz.com
I performed a system check on the unit and cooling. The unit is operating properly at this time
Eric A.
Mini split installation in Litchfield Park
matthew@idealairaz.com
I performed a system inspection. The unit is operating properly at this time.
matthew@idealairaz.com
Performed a maintenance on the system. The homeowner mentioned the unit vibrates. I checked over the unit and found insulation inside the blower wheel causing the unit to shake. I remove the insulation and the unit is operating properly at this time
matthew@idealairaz.com
I performed a maintenance on both units. I found the south unit had leaking service valves and a burnt contactor. On the north unit it had a bad capacitor and one leaking Service valve. I replaced the valve contactor and duel capacitor
matthew@idealairaz.com
Garage mini split and insulation installation in san tan valley
matthew@idealairaz.com
Replace all switch to operate the fan and bathroom light on one switch.
matthew@idealairaz.com
I performed a tuneup on the system. I found the unit displaying a low charge and producing a poor split. I did not see any oil stains or signs of a leak. The outdoor fan motor capacitor tested bad and one of the service port caps was missing its seal. The contactor was burnt. I replace the contactor and charge the unit with 3 pounds of Freon replaced the 10 capacitor and added the Freon cap. I installed a Reme zero. The unit is operating properly Full Install of REME HALO®Zero utilizes RGF’s proprietary aGHP-Cellâ„¢technology to create low level, airborne Gaseous Hydrogen Peroxide (aGHPâ„¢) throughout the air-conditioned space reducing bacteria, viruses, odors, and mold along with allergens and dust at the source. REME HALO®Zero in-duct air purifier is verified Zero Ozone to the UL 2998 standard.
matthew@idealairaz.com
Performed a cooling tuneup on both units. The unit next to the garage had bad capacitor‘s for the high and low speed compressors. The unit in the backyard is operating properly and did not have any issues. I centered the backyard unit back on the pad to help airflow around the condenser. I replaced the two capacitors for the unit next to the garage.